Frequently Asked Questions
Shipping
Returns
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
I would like to return a gift that was sent to me. How do I do that?
For assistance with returning a gift you received, please call our customer service at 1-612-217-1590 for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Can I exchange my order instead of returning it?
Yes, you have the option to exchange an eligible item instead of returning it for a refund.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
Do you offer a warranty on your products?
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
I would like to return a gift that was sent to me. How do I do that?
For assistance with returning a gift you received, please call our customer service at 1-612-217-1590 for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Can I exchange my order instead of returning it?
Yes, you have the option to exchange an eligible item instead of returning it for a refund.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
Do you offer a warranty on your products?
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
For assistance with returning a gift you received, please call our customer service at 1-612-217-1590 for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Can I exchange my order instead of returning it?
Yes, you have the option to exchange an eligible item instead of returning it for a refund.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
Do you offer a warranty on your products?
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
Yes, you have the option to exchange an eligible item instead of returning it for a refund.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
Do you offer a warranty on your products?
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
Do you offer a warranty on your products?
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
How can I get a refund for my order?
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.
Payments
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Amazon Pay and Shop Pay.
Do you charge sales tax on any item?
Yes, sales tax is collected at the time of purchase.
What can cause my order to be delayed?
To promptly ship your product, we ask you to please ensure that all billing information is correct. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
What is Amazon Pay?
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
How do I place my order using PayPal?
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
We accept various payment methods, including credit/debit cards, PayPal, Amazon Pay and Shop Pay.
Do you charge sales tax on any item?
Yes, sales tax is collected at the time of purchase.
What can cause my order to be delayed?
To promptly ship your product, we ask you to please ensure that all billing information is correct. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
What is Amazon Pay?
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
How do I place my order using PayPal?
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
Yes, sales tax is collected at the time of purchase.
What can cause my order to be delayed?
To promptly ship your product, we ask you to please ensure that all billing information is correct. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
What is Amazon Pay?
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
How do I place my order using PayPal?
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
To promptly ship your product, we ask you to please ensure that all billing information is correct. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
What is Amazon Pay?
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
How do I place my order using PayPal?
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
How do I place my order using PayPal?
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.
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