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Frequently Asked Questions

Shipping

All our orders are shipped from Stillwater, MN. We ship primarily domestically but do offer international shipping to various countries. Please see the available countries during the checkout process.

We offer free domestic shipping for all orders over $29.
For a complete list of rates, please view your cart for shipping rates.

Yes, we do ship orders outside the US.
All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days.
International Orders are processed within 1-2 business days but are subject to a longer transit time.
These transit times are subject to a number of variables and thus an accurate delivery window is not something that we can accurately guage. Please know that we do our best to streamline the process.

We aim to ship orders within 1-2 business days. You will receive an email confirmation with tracking information as soon as your order is shipped. Delivery time will based on your location and the shipping method you select in the checkout.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at info@gearugoods.com.

Returns

If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.

For assistance with returning a gift you received, please call our customer service at 1-612-217-1590 for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.

Yes, you have the option to exchange an eligible item instead of returning it for a refund.

It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gearu Goods will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.

We offer Lifetime warranties on our products. If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.

If you are not 100% satisfied with your purchase from Gearu Goods, you can return your item(s) for a full refund within 365 days of purchase. Returns must be in the state you received them. For more information on returns, please see the our return policy.

Payments

We accept various payment methods, including credit/debit cards, PayPal, Amazon Pay and Shop Pay.

Yes, sales tax is collected at the time of purchase.

To promptly ship your product, we ask you to please ensure that all billing information is correct. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.

Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”). You must then go back and complete your order by clicking the “place your order” button on Gearu Goods.

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